Solutions Consultant - Customer Experience Management

Sydney or Melbourne Location | Full-Time | Immediate Start Available

Join Australia’s leading holistic marketing company.

At IVE, we connect brands to customers like no one else.
With an unmatched breadth and depth of offering, we guide our clients from idea to execution — bringing creative, data-driven communications, integrated marketing, production and distribution together into a seamless customer experience.

As marketing natives, we’re constantly evolving to meet the changing landscape, finding smarter ways to navigate the marketing maze. Our Data & Solutions team is growing — and we’re looking for a talented, consultative Solution Consultant to help deliver exceptional results for our clients across Customer Experience Management.

About the role:
Working closely with our Sales and Data & Solutions teams, you’ll help design and present technical solutions across Business Intelligence, Data-Driven Marketing, Business Process Automation, and Enterprise Content Management — in both on-premises and cloud environments.

Your responsibilities will include:

• Partnering with the Data & Solutions team to drive value and innovation for our clients.
• Developing and presenting tailored technical solutions throughout the pre-sales cycle.
• Ensuring seamless handover to our delivery teams and supporting effective implementation.
• Preparing clear and compelling technical documentation and solution designs.
• Supporting internal and external sales enablement through training initiatives.
• Contributing fresh, thought-leading ideas to enhance our client offerings.
• Responding to RFIs, RFPs and tenders with high-quality submissions.
• Building strong stakeholder relationships to ensure client goals are met.
• Some interstate travel as required.

About you:
You are a confident, articulate and creative professional who takes a strategic, consultative approach to designing business solutions. You thrive in a fast-paced environment and are passionate about delivering outstanding client experiences.

You will bring:

• Solid experience working with Digital and Data-Driven technologies, with a strong understanding of Marketing Automation.
• Previous technical consulting and pre-sales experience with enterprise clients.
• Proficiency in managing the end-to-end sales process.
• Exceptional written and verbal communication skills.
• A natural ability to build trusted relationships with internal and external stakeholders.
• Hands-on experience with marketing automation solutions such as Quadient Inspire, SmartCommunications, or OpenText (pre-sales experience essential).
• Experience with Salesforce Marketing Cloud or Adobe Campaign will be highly regarded.

Why join IVE?
At IVE, people are at the heart of everything we do.
Through our IVE Care program, we invest heavily in employee wellbeing, diversity & inclusion, and workplace health & safety — creating a supportive, flexible and dynamic work environment. We’re proud to be an employer of choice and attract the best talent across every sector we work in.

If you’re ready for your next challenge and want to grow your career with a market leader, we would love to hear from you.

Apply now with your resume and cover letter!

Please note: Applicants must have full Australian working rights. No offshore applications or agencies please.